Scrolling Text
Free shipping on orders over $100* (excluding orders placed outside of Australia and only on selected products) |Now accepting Afterpay, PayPal, Visa, Mastercard, Crypto, and many other payment methods | We ship worldwide |+61 7 3522 2813 (Brisbane Office)| [email protected]| Zureens – Department Store.

Returns Policy for Zureens.com

Last updated: January 1, 2025

At Zureen’s, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please read the following policy carefully to understand your rights and responsibilities when it comes to returns, refunds, and exchanges.

1. Change of Mind

We do not offer refunds, exchanges, or store credit for purchases made in error or due to a change of mind. Please ensure all product details and your order information are correct before completing your purchase.

2. Faulty or Damaged Items

If your item arrives damaged or is faulty, you are entitled to a repair, replacement, or refund in accordance with consumer protection laws in your jurisdiction.

To submit a claim:

  • Email [email protected] within 7 days of receiving the item.
  • Include clear photographs showing the fault or damage.
  • Indicate your preferred solution: repair, replacement, or refund.

Without photographic evidence or sufficient detail, we reserve the right to reject the claim.

3. Incorrect Item Received

If you receive the wrong item:

  • Contact us at [email protected] within 7 days of delivery.
  • Provide photos of the incorrect item and your order number.
  • State whether you’d prefer a replacement or refund.

We will cover the return shipping costs for incorrect items, and we will act promptly to resolve the issue.

4. Warranties and Guarantees

If a product is covered under a manufacturer’s warranty or a Zureen’s guarantee, you are entitled to a repair, replacement, or refund as required by law.

To make a warranty claim:

  • Email [email protected] with photos of the issue and a description of the fault.
  • State your preferred resolution.
  • Submit the claim within the warranty period specified at the time of purchase.

Claims without evidence or submitted after the warranty period may not be accepted.

5. Conditions for All Returns

For all approved returns:

  • Items must be returned in original packaging where possible.
  • We may require return shipping of the product before issuing a refund or replacement.
  • Refunds will be issued using the original method of payment.

6. Contact Information

If you have any questions about this Returns Policy or need assistance with a return, please contact us:

Zureen’s
Email: [email protected]